SHIPPING POLICY

FREE STANDARD SHIPPING FOR CUSTOMERS IN IRELAND WHEN YOU SPEND €100 

 

Once we have received your order, we want you to have it as soon as possible.

The delivery time is 3-5 business days, unless otherwise stated in the product description. In most cases, we ship orders within one day. Orders are delivered on working days Monday-Friday.  Orders placed on weekends or bank holidays will be processed the next business day. 

All of our parcels are sent via a 3rd party courier service to ensure prompt and convenient delivery and all parcels are fully insured and tracked.

 

 

ADDRESS DETAILS
Please check the delivery address details you provided, these are included on the Order Acknowledgement email sent immediately after you placed your order.
Unfortunately we can’t be held responsible for items which do not reach you if you provided incorrect address details.
If you parcel doesn’t arrive within 7 days please let us know 

All of our parcels are sent via a 3rd party courier service to ensure prompt and convenient delivery and all parcels are fully insured and tracked.

 

We can not be held accountable for any parcels that may be lost or damaged by a freight forwarder.

Thank you for your support during this unprecedented time. 

RETURN & EXCHANGE POLICY

We are so proud of our products and we really hope that you are fully satisfied with your purchase, however if for any reason you wish to return an item, these can be returned under the following conditions.

 

You can return the purchased goods without giving a reason within 14 days of receiving it. Please inform us about the return of goods by email to . Write us in the email which goods you are returning and your account number to which we are to return the amount for the goods.

All Items must be carefully packed and returned unused and in a resaleble condition with original packing and tags still intact.

 

Please send the goods to our address: Fairytaleliving, 72 The Paddocks, Brownshill road, Carlow, R93P9P1

Please enclose a copy of the invoice and goods that are undamaged, unworn and in the original packaging in the package.

Please retain proof of posting should the items go missing. Fairytaleliving  can not be held responsible for returned items that are lost or damaged in transit.

 

We have 7 days from the receipt to receive the return of the goods. During this time, we will assess whether the goods are undamaged or unworn. If everything is in order, we will send the money to your account within 7 working days after the end of this period. The cost of returning the goods is paid by the buyer.

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